These terms govern your organisation’s use of backproof. They form a contract between ScaleHQ AI Technologies Private Limited, a company incorporated in India with its registered office at 101, 1st Floor, Dol Bin Shir, Janmabhoomi Marg, Fort, Mumbai G.P.O., Mumbai 400001, Maharashtra, India (“ScaleHQAI”, “we”, “us”), the provider of backproof, and the organisation that signs up for or uses the service (“Customer”, “you”). backproof is offered to businesses and professional firms, not to consumers.
The service
We provide the backproof document workspace and related support. Your organisation has a workspace; its members, binders and documents belong to it. Each user needs their own account and must not share sign-in codes. You are responsible for who you invite, what access you give them, and what your users do in the service.
Customer data
You own your customer data — the documents, annotations, notes and binders you put into backproof. You give us permission to host, process and display it only as needed to provide, secure and support the service, and to comply with law. We do not use it for advertising or to train machine-learning models, and we do not sell it. Our staff access it only at your request, where necessary to protect the service, or where the law requires. Where your data is protected by professional privilege, hosting it with us is not intended to waive that privilege.
We process personal data in customer data on your instructions, under our Data Processing Addendum. Our Privacy Policy covers our own account and website data.
Acceptable use
You must use backproof in line with our Acceptable Use Policy, which forms part of these terms. You must also comply with the export-control and sanctions laws that apply to you.
Fees and changes
Prices for backproof are not yet published; the service may be offered free of charge or on terms agreed in an order. We may change the service or these terms. If a change materially reduces your rights or increases your obligations, we will give at least 30 days’ notice, and you may end your subscription before it takes effect.
Ending the agreement
You may stop using the service and close your workspace at any time. Either of us may end the agreement if the other materially breaches it and does not fix the breach within 30 days. We may suspend or end access for a serious or repeated breach of the Acceptable Use Policy, or where the law requires. For 30 days after termination you may export your customer data; we then delete it, and copies in backups expire within 14 days.
Liability
To the extent the law allows, neither party is liable for loss of profit, revenue or goodwill, or for indirect or consequential loss. Our total liability in any 12-month period is limited to the fees you paid or owed for the service in that period. Nothing in these terms limits liability that cannot lawfully be limited.
Governing law
These terms are governed by the laws of India. Disputes will be resolved by arbitration in Mumbai, and the courts at Mumbai have exclusive jurisdiction over matters not subject to arbitration. If you are outside India, nothing in this section takes away the protection of a mandatory law of your own country.
Contact
Write to support@scalehq.ai, or see our Contact page. For a complaint, see our Grievance Officer.