backproof is provided by ScaleHQ AI Technologies Private Limited (“ScaleHQAI”, “we”, “us”), a company incorporated in India and based in Mumbai. If you have a complaint about backproof — how we handle your personal data, content stored on the service, or a support request we have not resolved — you can take it to our Grievance Officer.
Contact
Write to support@scalehq.ai with the subject line “Grievance”, or by post to:
Grievance Officer, ScaleHQ AI Technologies Private Limited, 101, 1st Floor, Dol Bin Shir, Janmabhoomi Marg, Fort, Mumbai G.P.O., Mumbai 400001, Maharashtra, India.
Complaints can be sent at any time. We answer Monday to Friday, 10:00 to 18:00 India Standard Time, except Indian public holidays.
What to include
Your name and a way to reply; whether you use backproof, and if so the email address you sign in with and your organisation’s name; what the complaint is about and what you would like us to do. Do not send copies of confidential or privileged documents unless we ask.
What happens next
We acknowledge a complaint within 24 hours, with a reference number, and aim to resolve it within 15 days. If we need more information we will ask, but that does not stop the clock. If we cannot resolve it in time, we will tell you why and when to expect a decision.
If you are not satisfied with our decision, you can ask for a review by a director who was not involved. You can also complain to the Data Protection Board of India, or to your local data protection authority if you live outside India.