This Data Processing Addendum (the “DPA”) forms part of the agreement under which ScaleHQ AI Technologies Private Limited (“ScaleHQAI”, “we”, “us”) provides backproof to a customer organisation (“you”). It applies whenever we process personal data on your behalf.
Roles
For personal data in the documents, annotations, notes and binders that your organisation puts into backproof (“Customer Personal Data”), you are the controller or data fiduciary and we are your processor. You are responsible for having a lawful basis for that data and for any notices to the people it concerns. Our own account and website data is covered by our Privacy Policy.
Our commitments
We process Customer Personal Data only on your instructions and to provide backproof. We do not use it for advertising or to train machine-learning models, and we do not sell it. Everyone we authorise to process it is bound by confidentiality. We protect it with technical and organisational measures appropriate to its sensitivity, and we do not materially reduce those measures during your subscription. If we become aware of a personal data breach affecting your data, we will tell you without undue delay.
Sub-processors
We use the providers listed on our Sub-processors page. We give at least 30 days’ notice before adding one, and you may object on reasonable data protection grounds.
Deletion and return
You can export your data during the term and for 30 days after it ends. We then delete it from live systems, and copies in backups expire within 14 days. We may keep data longer only where the law requires it.
General
This DPA is governed by the laws of India, and disputes follow the Terms of Service. It lasts as long as we process Customer Personal Data for you.
Contact: support@scalehq.ai.