This policy explains what personal data ScaleHQ AI Technologies Private Limited (“ScaleHQAI”, “we”, “us”), the provider of backproof, collects, why we collect it, and the choices you have. It covers the backproof website, the account chooser, the sign-in service and the backproof app.
What we collect and why
- Account details — your email address, your name and the region your account is in — to create, run and secure your account.
- Sign-in records — when you signed in and how — to sign you in and detect misuse.
- Service records — requests to our servers, errors and performance data — to run, secure and fix the service. They do not include your documents.
- Support correspondence — what you send us and what we reply — to help you and keep a record.
- Website records — technical records our hosting provider creates when it serves a page — to deliver the website.
We do not sell personal data, use it for advertising, or use customer documents to train machine-learning models.
Your organisation’s documents
Documents, annotations, notes and binders belong to the organisation that put them into backproof. That organisation decides what is stored and who can see it, and we process it on its instructions under our Data Processing Addendum. If your request is about content in an organisation’s workspace, we will pass it to that organisation and help it respond.
Who we share it with
We share personal data only as needed to run backproof — with our hosting and email providers, listed on our Sub-processors page, and with your organisation where your account belongs to one. We may disclose it where the law requires. We do not sell it or share it for advertising.
How long we keep it
We keep personal data for as long as we need it for the purposes above, or as long as the law requires. When your account is deleted, we remove your personal data from live systems and it expires from backups on our normal cycle.
Your rights
You can ask us to tell you what personal data we hold about you, to correct it, to delete it, or to give you a copy. You can also object to processing based on our legitimate interests. Write to support@scalehq.ai with the subject line “Data request”. We may need to confirm who you are before we act. If you are not satisfied, you can use our Grievance Officer or complain to the data protection authority where you live.
backproof is a professional tool, not intended for anyone under 18. The website sets no cookies; the sign-in service and app set only the cookies needed to sign you in. See our Cookie Policy.
We will update this policy when our service or the law changes; the date at the top shows when it last changed.